Experience Services

Deliver a seamless omnichannel experience instantly.

Plug-and-play digital experience

Unlike a typical BSS, LotusFlare DNO™ Cloud comes with the Experience Layer — a collection of services orchestrating DNO Cloud APIs and making it ready for your customer channels.

Bridge the gap between your front-end channels and back-end BSS services without coding

Save time with a unified point of contact between back-end domain services and customer channels

Support all customer journeys for a truly omnichannel experience

Reach your customers through multiple channels for a seamless, consistent experience

Customize experience services to provide your unique brand of customer service

LotusFlare Experience Layer

Built-in headless infrastructure to distribute DNO Cloud capabilities to any engagement channel: Web, mobile app, agent desktop, partner portals and retail outlets.

DNO Cloud Portal

A unified configuration and administration front end that adds value by providing customer management for agents.

LotusFlare Headless CMS

A headless CMS that lets you integrate your channels into LotusFlare Experience Layer, allowing you to create and manage digital content for all your channels.

Experience sells

When it comes to digital products and services, customers have come to expect a 5-star experience. That’s why we developed LotusFlare DNO Cloud from experience down.

Starting with end-to-end customer journeys in mind, we designed a set of integrated SaaS components and an omnichannel layer to support a premium customer experience – not vice versa.

Experience engages

Customer centricity in the buying experience is essential to attract and retain customers.

Combined with its headless CMS, LotusFlare DNO Cloud Experience Layer helps to create real-time personalized buying experiences and manages frictionless inquiry flows.