BSS Replatforming

Millions of customers migrated in 4.5 hours

Globe and LotusFlare successfully replatformed the entire GOMO business over the course of 6 months and achieved simplification, speed-to-market and operational cost savings of 40%. Globe and LotusFlare teams migrated 3 million GOMO subscribers in under 4.5 hours to LotusFlare DNO™ Cloud.

Outcome delivered

By moving from 3 vendors down to 1, Globe reduced system complexity, decreased time to market for new offers, and standardized on a single, scalable software foundation.
Globe improved their business innovation capability by reducing new feature development cycles from 6 months to 1 month using LotusFlare DNO™ Cloud’s cloud-native infrastructure and modular components that are controlled through configuration rather than coding.

LotusFlare DNO Cloud impact on GOMO

GOMO: From customer experience down

The starting point was defining a simplified and rewarding customer experience.

BSS transformation for agility

LotusFlare deployed, configured and integrated LotusFlare DNO™ Cloud SaaS components
to power the newly defined customer experience.

Globe deployed and integrated LotusFlare DNO™ Cloud SaaS components including Product Catalog, Converged Charging, Customer Engagement, Billing & Payment, Reporting, Order Management, Rewards and Vouchers.
LotusFlare designers and developers rebuilt the GOMO apps for Android and iOS in native code bases.
Using LotusFlare Product Catalog and accompanying headless CMS, Globe GOMO staff can configure and create new offers, campaigns and tariffs for display in the app through the DNO™ Portal.
LotusFlare DNO™ Cloud, hosted on AWS, has eliminated maintenance windows and downtime for GOMO customers.

True partnership: Globe & LotusFlare

Rebecca Eclipse, Chief Customer Experience & Transformation Officer of Globe Telecom, shares her views about and aspirations for the Globe-LotusFlare partnership. She discusses the impact of the migration of 3 million GOMO customers and launch of new GFiber Prepaid business line on LotusFlare DNO™ Cloud.