People, processes, and OSS/BSS are the foundation of telcos worldwide. With rapid technological advancements, stagnating revenue growth, and the need to transition from telcos to techcos, the importance of solid OSS/BSS infrastructure has never been greater. In this article, we explore the critical role of OSS and BSS, why some communication service providers are planning to replace them, and how to identify warning signs of potential issues. Additionally, we provide tips on recognizing robust OSS/BSS stacks that can support future business needs, ensuring CSPs remain competitive and efficient.